Low-touch Customer Success Manager (Remote - EMEA)

📋 Description

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data
• Monitor customer health and product usage signals to proactively identify risks, manage
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives

🎯 Requirements

• Enterprise Customer Success experience: You’ve managed a portfolio of enterprise SaaS customers and
• Technical fluency: You can engage credibly with IT and engineering stakeholders across topics like
• Commercial acumen: You’ve supported renewals and expansion opportunities (upsell/cross-sell), with
• Value & outcomes mindset: You’re comfortable translating product usage into measurable business
• Operational rigor: You run a structured operating cadence, manage competing priorities effectively
• Clear, high-trust communication: You communicate clearly with both technical builders and executive

🎁 Benefits

• Competitive compensation
• Ownership through equity
• Work/life balance: 30 days of vacation (Europe) or 20 vacation days and 8 sick days (US) plus
• Health & wellness benefits according to location
• Future planning: pension contributions (Europe) or 401(k) with 4% match (US)
• Financial security: disability and life insurance (US)