Loyalty & Customer Growth Manager

📋 Description

• Design and manage a comprehensive annual promotional and rewards calendar (e.g., discounts, spend
• Oversee the entire go to market planning of a promotion, from initial concept, modelling/sizing and
• Work with customer analytics to define and refine customer segments, ensuring promotions are highly
• Manage the annual budgeting and quarterly re-forecast process, working with customer analytics and
• Lead the ideation and cross-functional execution of optimisation plans across Analytics, CRM

🎯 Requirements

• Experience managing promotions and rewards, preferably within a high volume retailer with strong
• Experience of managing test and learn approaches
• Strong quantitative and analytical skills with a deep understanding of KPIs like LTV (Lifetime
• Proficient in analysing data; comfort with Excel & BI tools (e.g. Looker) is highly preferred
• Excellent written and verbal communication skills, with the ability to articulate complex analysis
• Experience in a complex, cross-functional environment.

🎁 Benefits

• Employee Pension Scheme
• Flexible Benefits Program
• Health Insurance & Critical Illness cover
• Flexible work environment (3 days a week in office, 2 days WFH)