Manager 1, Premier Support Engineering - Denver

📋 Description

• Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client
• Act as the owner for your team’s accountability and performance - partnering closely with upper
• Ensure successful training and onboarding of new hires
• Guide the team through technical-training, certificates and additional learning and development
• Build out documentation and knowledge base articles for a variety of technologies
• Drive projects or initiatives to improve team productivity, process or procedure

🎯 Requirements

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks