Manager, Accounting Servicing, Operations

📋 Description

• Coach, and develop a team of servicing specialists. Where a queue currently depends on one person's
• Set and defend SLAs, quality bars, and capacity models across workflows that behave very
• Define your own operational reporting cadences and measures to make staffing and prioritization
• Write and maintain the SOPs, QA sampling, and maker-checker controls that keep financial
• Be the escalation path for high-dollar, time-critical, and legally sensitive cases, working
• Own the automation roadmap for the team: find the candidates, quantify the case, spec the

🎯 Requirements

• 5+ years in financial services or fintech operations, including 2+ years managing people directly
• Hands-on ownership of a servicing, billing, payment, or credit operations queue where errors move
• A track record of process improvement you can quantify. You've taken a manual, high-touch workflow
• Experience being the operational counterpart to Product and Engineering: writing requirements
• Data fluency. You can pull, build, and defend your own numbers in SQL, spreadsheets, or BI tooling.
• Sound judgment under ambiguity and the discipline to escalate the right things. This team handles

🎁 Benefits

• Direct credit bureau furnisher experience: Metro 2 reporting, e-OSCAR, FCRA dispute handling, or
• Commercial card, charge card, or business lending servicing background, as distinct from consumer.
• Working knowledge of wire and ACH (push and pull) mechanics, exception handling, return codes
• Rewards or loyalty operations experience, especially points liability, audits, true-ups, and
• Experience configuring a company as a vendor or payee in AP and procurement platforms (bill.com
• Experience absorbing workflows from another team without an SLA dip.