Manager, Business Insurance Servicing

📋 Description

• Hire, onboard, and lead a small team of licensed account managers, setting the service standards
• Own service-level performance for the book — response and resolution time, endorsement cycle time
• Carry the toughest escalations yourself: contested or rescinded broker-of-record situations
• Own the carrier relationship on servicing matters — appointment paperwork, escalation channels, SLA
• Translate recurring manual work into product requirements, partnering with product and engineering
• Own the compliance backbone of the function — supervision documentation, continuing education

🎯 Requirements

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier
• Workers' Compensation depth — class codes, experience modifiers, premium audits, pay-as-you-go WC
• Experience working in carrier portals (Hartford, AmTrust, etc) and comfort partnering directly
• AI and automation fluency — you've used AI tools in real service work, can coach a team to use them
• A compliance instinct sharp enough to carry supervisory responsibility for licensed staff — you
• A coaching-first leadership style: you'd rather build a team that outgrows the need for you on any

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs)
• Cash compensation range: $92,245.00-$113,000.00 (Denver); additional locations vary based on
• Variable pay target: 7.5%