Manager, Client Operations

📋 Description

• Own on-time, accurate campaign delivery across all deal types for every account your team supports
• Serve as the ultimate operational escalation point for the team: IO-to-system discrepancies
• Maintain a comprehensive command of the pre- and post-sale process - CRM opportunity and case
• Define what "done" looks like at every handoff and hold the bar through spot QA of campaign setups
• Support the continuous refinement and optimization of the operating model: clear ownership across
• Find friction and remove it: reduce manual touches, standardize repeatable work, and drive

🎯 Requirements

• 7+ years in client services, account management, campaign operations, sales planning, ad
• People management or formal mentorship and coaching experience, with a proven track record of
• Deep, current knowledge of the digital, streaming, and programmatic landscape, including DSPs
• Command of the full pre- and post-sale process: media planning, IO and contract flow, trafficking
• A build-it mindset - comfort with adaptability, a bias toward standardizing and documenting, and
• Strong project management skills and a proven ability to lead cross-functional initiatives to

🎁 Benefits

• Health insurance (medical, dental, vision)
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits