Manager, Client Services

📋 Description

• Own retention and expansion across your team, driving measurable revenue growth year over year
• Build and maintain trusted relationships with corporate and executive client contacts, owning
• Sustain a monthly retention rate of 96%+ and a client response time under 5 hours across the team
• Oversee team operations and manage to key performance metrics
• Lead, coach, and develop a team of 6–8 account management professionals delivering high-quality
• Foster a culture of accountability, collaboration, and continuous improvement through ongoing

🎯 Requirements

• 6+ years of relevant experience in a customer-facing role
• 5+ years of digital marketing experience
• 2+ years of leading high-performing teams
• Experience working in a fast-paced agency environment
• Proven success in delivering measurable revenue growth across a client portfolio
• Strong leadership and mentorship skills — you’ve developed others and can point to their growth

🎁 Benefits

• Annual Salary of $85k - $125k
• 4-Day Work Week (32-hour work week)
• WFA (Work From Anywhere)
• Discretionary Bonus
• 3 weeks of PTO as well as sick leave, and bereavement
• 11 paid holidays