Lead and mentor APAC Client Success team (9 people across 2 segments).
Own retention, renewal, and expansion for Enterprise and SMB/Mid-Market.
Architect account strategy across multi-product relationships.
Own executive relationships (VP and C-suite) across APAC portfolio.
Solve and scale: escalate client challenges; align with Product, Marketing and Sales.
Ensure continuity; structured handover after the 12-month engagement.

🎯 Requirements

10+ years experience with at least 2 years managing teams.
Leadership DNA: coach and develop managers.
Executive presence with VP/C-suite client relationships.
High emotional intelligence; collaborative and coachable.
Strategic acumen; articulate Bazaarvoice value to outcomes.
Data-driven; proficient in CS/CRM tools (Gainsight, Salesforce, Gong).

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