Manager, Control Tower Service Delivery

📋 Description

• Lead, direct, and optimize a regional team, enabling customers to optimize end-to-end supply chains
• Manage, mentor, and inspire a regional CTSD program manager team; review daily trends
• Drive customer retention, satisfaction, and growth through high service quality; partner with
• Accountable for analyzing team P&L, deploying strategic initiatives to optimize performance
• Ensure seamless, structured customer onboarding for new Control Tower accounts, establishing clear
• Enforce rigorous process controls for data integrity, milestone timeliness, and accurate client

🎯 Requirements

• BA/BS degree required (Supply Chain, Logistics, or Business Administration preferred)
• Minimum 5+ years of experience in order/booking management Control Towers, freight forwarding
• Proven track record in a people management role leading customer care or supply chain operations
• At least 2-3+ years in a people management role
• Excellent communication, interpersonal and organizational skills
• Strong problem-solving capabilities

🎁 Benefits

• Equal Opportunity Employer
• Global Data Privacy Notice for Job Candidates and Applicants
• Support of best investors in the game
• Opportunity to tackle global challenges that impact business, society, and the environment