Manager, CSM

📋 Description

• Drive customer adoption and overall success.
• Primary point of contact for clients and manage a CSM team.
• Improve CS program, client satisfaction, and revenue growth.
• Collaborate with internal teams and clients to manage expectations and onboarding.
• Own client communication, address concerns, and resolve issues.

🎯 Requirements

• 8+ years in customer success or a customer-facing org
• Strong leadership to articulate strategy and build trust
• Understanding of fraud and authentication space with real-use cases
• Disruptive thinker who can modify processes to improve outcomes
• Business acumen with problem-solving and on-the-fly adaptation
• Strong presentation skills to support sales and consulting

🎁 Benefits

• Competitive salaries and bonus plan plus equity
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan with Match and Local Pension (where applicable)
• Unlimited vacation and flexible hours
• Comprehensive medical benefits for you and your family
• EAP and Prove Well-Being reimbursement