Manager, Customer Enablement - Figma Weave

📋 Description

• Lead, manage, and grow a team of high-performing CEMs
• Set clear goals and expectations, provide mentorship and coaching, and support career development
• Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
• Refine and scale playbooks and best practices for CEMs
• Drive operational excellence through team processes, tooling, and reporting
• Ensure the team is delivering exceptional value and experience across our enterprise customer base

🎯 Requirements

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies
• A customer-first mindset with strong strategic thinking and execution capabilities
• A proven ability to lead, inspire, and scale teams, especially through growth and change, and a
• Excellent communication skills, with the ability to connect with a wide range of internal and

🎁 Benefits

• Equity
• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off