Manager, Customer Experience and Renewals

📋 Description

• Lead and coach a team of Customer Experience Managers (CXMs) to manage post-sale journey
• Own regional forecasting and pipeline hygiene in Salesforce with accurate leadership reporting.
• Develop and optimize AI-driven workflows to automate tasks and uncover growth opportunities.
• Build strong cross-functional relationships with Sales, Product, and Support to resolve friction
• Mentor team members, conduct regular 1:1s and performance reviews for growth.

🎯 Requirements

• 5+ years in Customer Success/Renewals with at least 2 years in people management.
• Proven track record scaling SaaS teams in high-growth environments.
• Expertise in retention strategies, negotiations, and value-driven leadership.
• Strong coaching on AI competencies, LLMs, and automated workflows.
• Industry knowledge in cloud security and networking; translate tech concepts to business impact.
• Excellent mentorship, empathy, transparency and problem-solving skills.

🎁 Benefits

• Comprehensive benefits package; health, dental, vision, and preventive care.
• Financial benefits including disability, life/accident insurance, 401(k) and equity participation.
• Paid time off, parental leave, and flexible leave programs.