Manager, Customer Experience Specialist

📋 Description

• Lead and develop a high-performing CX Specialist team.
• Foster accountability, curiosity, innovation, and learning.
• Build scalable operating models for a growing business.
• Oversee cross-functional incident management with Product/Engineering.
• Drive AI adoption to boost productivity and customer outcomes.
• Transform CX into proactive product ownership and ops excellence.

🎯 Requirements

• 4+ years in CX/CS/Product Ops or related ops leadership.
• 2-3 years leading high-performing teams.
• Experience driving operational transformation initiatives.
• Experience leveraging AI, automation, or emerging tech to improve efficiency.
• Proven ability to design, implement, or optimize operational workflows, tooling, or scalable solutions.
• Strong cross-functional collaboration with Product and Engineering; data-driven decision making.

🎁 Benefits

• Competitive benefits and wellness programs.
• Company retreats and startup community exposure.
• Entrepreneurial, supportive environment.
• Clear career paths and development opportunities.
• Data-driven culture and continuous learning.
• Total Rewards information available.