Manager Customer Onboarding

📋 Description

• Lead, coach and develop the team, building an engaged, collaborative and accountable culture that
• Manage team capacity, priorities and day-to-day onboarding delivery across Xplor Education software
• Improve onboarding, migration and offboarding processes to increase quality, efficiency and
• Partner with Sales, Product, Customer Success and Billing to resolve issues and improve customer
• Support complex customer onboarding projects by coordinating stakeholders, managing risks and
• Use data, customer feedback and team insights to monitor performance, inform decisions and drive

🎯 Requirements

• Minimum 5 years experience leading and developing customer-facing teams to deliver strong
• Strong experience in customer onboarding, implementation or service delivery, ideally within SaaS
• Proven ability to manage team priorities, workload and day-to-day operations in a fast-paced
• Confident using data, customer feedback and team insights to identify trends, solve problems and
• Strong stakeholder management and communication skills, with experience resolving issues, aligning

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Unlimited access to Cornerstone Learning, 10% of your time devoted to growing you and your career
• Access to free mental health support
• Flexible working arrangements