Manager, Customer Onboarding

📋 Description

• Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning
• Drive the development and execution of scalable onboarding and implementation processes
• Oversee the delivery of technical solutions and strategic guidance to customers throughout their
• Collaborate with Cross-functional teams to implement scalable customer success strategies
• Monitor key performance metrics related to time to live and customer satisfaction
• Establish best practices for technical solution delivery

🎯 Requirements

• Bachelor's degree or equivalent work experience
• Proven leadership in customer onboarding within a B2B SaaS environment
• 8+ years in Customer Implementation, Onboarding, or Solution Delivery
• 3+ years managing high-performing teams
• Technical proficiency with AI/SaaS platforms
• Excellent communication and stakeholder management skills

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement and completion bonuses
• Modern, high-tech, and fun work environment