Manager, Customer Payments Support

📋 Description

• Lead a team of Customer Support Payments Specialists handling inquiries across channels.
• Collaborate with PTU, Legal, RevEn, and Security to align goals and initiatives.
• Create and present quarterly root-cause analyses on payments/tax trends to senior leadership.
• Drive data-backed improvements to payments and tax products and processes.
• Own NSF process and collections for Support-owned customers; coach and develop team.
• Ensure customer satisfaction; onboard and ramp new employees; lead meetings and reviews.

🎯 Requirements

• 4 year degree or equivalent; 3+ years managing a customer service team, preferably in payments or payroll
• Expert knowledge of payroll processing and payroll tax across PEO and non-PEO products
• Passion for helping customers; empathetic, compassionate, responsive and resourceful
• Advanced mentoring and coaching; proficiency with CRM and customer service platforms
• Experience identifying service trends and creating a path to resolve them
• Aptitude for learning new products and explaining complex topics clearly

🎁 Benefits

• Competitive benefits and wellness programs
• Company retreats and team events
• Inclusive workplace with accommodations for disabilities