Manager, Customer Success

📋 Description

• Lead, mentor, and develop a team of Customer Success Managers across both the United States and the
• Own team-level renewal, retention, and expansion performance metrics.
• Serve as a point of issue escalation and provide leadership on complex customer situations.
• Assist with continuous improvement of the Customer Success department by developing internal
• Cascade company and department objectives to your team using the OKR framework.
• Partner cross-functionally with Sales, Implementation Services, and Product teams.

🎯 Requirements

• 5+ years of experience in customer success, account management, or an enterprise client-facing role
• 2+ years of formal people management or dedicated team leadership experience.
• Experience working within a highly configurable low-code/no-code SaaS environment serving risk
• Demonstrated ability and passion for developing individual contributors and driving results.
• Exceptional communication and presentation skills, with cross-functional collaboration ability.
• Deep knowledge working with the world’s largest companies to deliver outcomes and drive success.

🎁 Benefits

• Competitive base salaries, variable compensation plans, and equity options
• Comprehensive health, wellness, and lifestyle benefits
• Generous paid time off and annual company holidays
• Continuous career advancement through mentorship, leadership training, and learning platforms