Manager, Customer Success

📋 Description

• Lead, mentor, and develop a CS team to deliver measurable value.
• Set KPIs for retention, expansion, health, and impact.
• Act as trusted advisor for key accounts; sustain relationships.
• Partner with Sales, Product, Engineering, and Support to align goals.
• Design scalable playbooks, engagement models, and reporting.
• Step in to support high-stakes accounts and model best practices.

🎯 Requirements

• Significant CS, Account Management, or post-sales software experience.
• Experience leading enterprise teams, ideally with technical customers.
• Coaching-first mindset with a track record of developing teams.
• Strong operational skills: build and refine playbooks, reporting, workflows.
• Strategic prioritization to focus effort where it matters most.
• Clear communicator and effective cross-functional collaborator.

🎁 Benefits

• 100% medical, dental, and vision insurance for you and family.
• Supplemental mental health benefits via Ginger.
• Gender-neutral paid parental leave for all new parents.
• 401(k) with company match after six months.
• Annual profit-sharing bonus for company performance.
• Coworking space stipend of $400/month.