Manager, Customer Success

📋 Description

• Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in
• Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team
• Manage team workload and employee assessments, based on team member capacity and expertise.
• Define, standardize, and enforce the team's execution of core CSM playbooks across the entire
• Collaborate with CS Operations to utilize metrics and data insights to continuously refine team
• Act as the escalation point for high-priority customer issues, providing strategic oversight

🎯 Requirements

• 10+ years of total experience in Customer Success, Technical Account Management, Technical Support
• Strong technical understanding of data protection, backup and recovery, cloud data management, and
• Exceptional coaching, mentoring, and team development skills.
• Excellent executive-level communication and presentation skills, with the ability to articulate