Manager, Customer Success

📋 Description

• Lead the Charge: Execute a cutting-edge CS strategy aligned with Docebo goals.
• Define Excellence: Establish goals, metrics, and KPIs to elevate team performance.
• Bridge the Gaps: Collaborate with Sales, Marketing, and Product to unify CS.
• Champion Your People: Mentor and develop CS professionals, with performance reviews.
• Cultivate the Culture: Foster a customer-centric, collaborative Docebo Heart culture.
• Advocate for Champions: Build strategic relationships with key customers as executive advisor.

🎯 Requirements

• Proven Leadership: 3–5 years leading customer-facing teams in B2B.
• Educational Foundation: Bachelor's degree or equivalent.
• Growth Catalyst: Track record unlocking upsell and cross-sell opportunities.
• Master Communicator: Exceptional written and oral communication.
• Poise Under Pressure: Stay calm and empathetic in high-volume situations.
• Autonomous Driver: Self-driven and collaborative problem solver.
• Ready to Roam: Travel up to 25% with notice.

🎁 Benefits

• Hybrid schedule: three in-office days (Tue-Thu) with flexible rest.
• Health benefits provided.
• Paid time off: vacation, Docebo Days, holidays, birthday off.
• Financial wellness: ESPP at 15% discount.
• Employee Resource Groups and community.