Manager, Customer Success

📋 Description

• Lead, coach, and develop a team of Customer Success Managers, setting clear expectations and
• Drive performance through regular feedback, coaching, development conversations, and clear
• Build a consistent management cadence across account reviews, renewal and pipeline reviews
• Support hiring, onboarding, and ramping while creating meaningful growth opportunities for team
• Guide the team to proactively manage customer relationships, adoption, renewal readiness, and
• Oversee the customer onboarding experience, helping the team accelerate time-to-value and build

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or another post-sale function
• Proven experience coaching and developing Customer Success Managers while building a culture of
• Strong performance management skills, with the ability to set expectations, give actionable
• Experience managing customer risk, escalations, renewals, and complex stakeholder situations with
• Confidence using customer and operational metrics to prioritize work, identify performance gaps
• A strategic mindset that balances customer outcomes, retention, and revenue growth.

🎁 Benefits

• A minimum of 25 days annual leave per year.
• Parental, family care, and bereavement leave.
• Daily sickness benefits and accident insurance.
• Paid educational and wellbeing days off.
• Wellbeing, learning and development, and commuter allowance.
• Home office setup budget.