Manager Customer Success AI (Manager/Player-Coach)

📋 Description

• Mentor, coach, and guide a team of Customer Success professionals, fostering a deep operational
• Drive team-wide performance around core retention, feature adoption, and AI utilization metrics.
• Conduct regular coaching, play review, and skill development sessions to build a team of highly
• Directly manage a high-impact, strategic book of business of Mid-Market and Enterprise accounts.
• Partner with key client decision-makers to align Weave’s AI solutions with their complex
• Deeply analyze client operations, call coverage routing, scheduling patterns, and AI configuration

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or consultative client-facing
• Strong technical and consultative aptitude with hands-on experience configuring telephony, call
• Exceptional analytical skills with the ability to interpret raw usage data, translate technical
• Experience managing and advising complex multi-location accounts, establishing trust as a
• Elite verbal and written communication skills and the ability to be effective in both internal and

🎁 Benefits

• Be deeply passionate about artificial intelligence, emerging SaaS trends, and finding creative ways
• Possess a strong builder mindset—enjoy creating playbooks, frameworks, and tools from scratch to
• Be an empathetic leader and culture-builder who inspires others and brings a supportive, positive
• Navigate growth-stage ambiguity with ease, adopting extreme ownership of obstacles and transforming