Manager, Customer Success (Commercial)

📋 Description

• Hire, onboard, and develop Commercial CSMs as the team grows
• Use regular 1:1s, call reviews, and account reviews to coach performance and establish clear
• Build the team's product expertise so CSMs can improve customer workflows and adoption after
• Coach CSMs to establish baseline metrics and success measures early, tracking results through
• Ensure CSMs work closely with customer RevOps and Sales leaders to understand business goals and
• Coach multithreading across five buyer personas at two organizational levels: Sales Development

🎯 Requirements

• 5+ years in B2B SaaS Customer Success, including at least 2 years of people management
• Experience running Commercial or upmarket deal cycles, including renewal negotiations and expansion
• Strong history of delivering team retention and expansion results, with sound judgment around
• Proven ability to build management and leadership relationships and coach scaling teams
• Strong product capability and analytical judgment, connecting customer goals, usage data, and
• Experience leading customer projects when adoption or results fall short, including securing