Manager, Customer Success - Commercial

📋 Description

• Directly manage and develop a team of ~5 Customer Success Managers supporting strategic mid-market
• Build scalable and agentic success strategies and motions to accelerate consumption, expansion and
• Coach team members on customer success best practices, including change management and adoption
• Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell
• Join strategic customer engagements and escalations, demonstrating executive presence with
• Build and refine scalable CS processes including success planning frameworks, QBR templates, and

🎯 Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, with 3+
• Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
• Experience managing large customer portfolios at commercial scale (mid-market, SMB and PE-backed
• Strong understanding of consumption-based business models, with proven ability to drive adoption
• Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams
• Strong executive presence and ability to represent Anthropic with customer technical and business

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues