Manager, Customer Success - Commonwealth

📋 Description

• Lead and develop a distributed CS team across Commonwealth territories.
• Coach team to be trusted advisors, not ticket-takers.
• Drive adoption, retention, and growth via QBRs and executive relationships.
• Build value roadmaps and connect product usage to agency goals.
• Own QBR excellence at scale: standards, prep, follow-through.
• Partner with Sales, Professional Services, Support, Product, and Marketing to deliver outcomes.

🎯 Requirements

• 8+ years in customer-facing roles; 3+ years managing people in CS or equivalent.
• Proven success leading teams serving enterprise and public-sector customers.
• Track record driving retention, adoption, and satisfaction through a team.
• Experience with QBRs, success planning, and executive stakeholder management at scale.
• Ability to coach others on onboarding, adoption, escalation coordination, renewal readiness, and expansion signal identification.
• Strong partnership skills across Sales, Professional Services, Support, and Product.

🎁 Benefits

• Remote-friendly role with regional travel (~40–50%).
• Comprehensive benefits supporting physical, financial, emotional well-being.
• Focus on career growth and leadership development.
• Inclusive, diverse team culture aligned to Axon's mission.