Lead and develop a distributed CS team across Commonwealth territories.
Coach team to become trusted advisors; drive QBRs, success plans, exec relationships.
Collaborate across time zones, products, and functions with Sales, PS, Support, Product, Marketing.
Foster proactive customer engagement, disciplined execution, and cross-functional collaboration.

🎯 Requirements

8+ years in customer-facing roles; 3+ years managing CS teams.
Experience serving enterprise and public-sector customers.
Proven track record driving retention, adoption, and satisfaction via a team.
Experience with QBRs, success planning, and executive management at scale.
Coaching across onboarding, adoption, escalation, renewal, and expansion.
Strong partnership skills across Sales, Professional Services, Support, and Product.

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