Manager, Customer Success

📋 Description

• Lead high-impact CS strategy aligned with regional objectives.
• Manage and mentor a CS team delivering exceptional customer experiences.
• Define KPIs to track retention and growth targets.
• Foster cross-region collaboration and knowledge sharing.
• Build strategic advisory relationships with key customers.

🎯 Requirements

• 3-5 years of leadership in customer-facing teams (B2B SaaS)
• Fluent in Italian and English
• Track record of upsell/cross-sell via CS outcomes
• Self-driven, collaborative leader with strong virtual relationships
• High emotional intelligence; balance empathy with commercial needs
• Bachelor's degree or equivalent; interest in HR/LMS tech

🎁 Benefits

• Hybrid work: three days in office; flexible rest of week
• Competitive pay with ESPP 15% discount
• Health benefits coverage
• Paid vacation, two Docebo Days, floating holidays, birthday off
• Family-first benefits and events