Manager, Customer Success - Dublin (Israel/Iberia)

📋 Description

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

🎯 Requirements

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at
• Fluency in Portuguese or Spanish, nice to have
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

🎁 Benefits

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join our Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)