Manager, Customer Success - LATAM (Portuguese-speaking)

📋 Description

• Lead and develop the Customer Success team to improve renewals and expansions.
• Coach CSMs for exceptional service and outcomes.
• Balance autonomy with clear, upward communication.
• Own regional/segment matters and escalation handling.
• Motivate CSMs to build trust and drive revenue growth.
• Collaborate cross-functionally to resolve challenges.

🎯 Requirements

• 6+ years in CS or AM, with 3+ years leading CSMs.
• Proven track record negotiating renewals and upsell terms.
• Familiar with B2B tech or subscription software space.
• Experience in a fast-paced, scaling environment.
• Strong leadership and people development skills.

🎁 Benefits

• Best-in-class onboarding
• MEDDIC and Command of the Message training
• Inclusive culture with Community Guilds
• Mentor and buddy program for networking
• Ongoing professional development and product training
• RSU and ESPP stock programs