Manager, Customer Success Management

📋 Description

• Lead a team of 6-8 CSMs for enterprise risk and security accounts
• Own the team's health, renewal posture and expansion pipeline
• Senior escalation point for at-risk accounts and difficult conversations
• Engage with CISO, CIO, and senior security stakeholders on strategic accounts
• Set cadence and operating rhythm for account reviews and renewals
• Partner with Sales, Solutions, Professional Services, Support, and Product leadership

🎯 Requirements

• 7 to 10+ years in Customer Success or related roles, with 2+ years leading teams
• Proven success building high-performing CSM teams
• Ownership of renewals, expansion, and retention across enterprise portfolios
• Strong business/financial acumen; connect adoption to ROI
• Exec-level communication with CISO/CIO stakeholders
• Data-driven, fluent in CS/CRM platforms; comfortable in matrixed environments

🎁 Benefits

• Flexible or remote work options
• Career growth and skill development paths
• Inclusive, accessible workplace
• Equal opportunity employer; diverse candidate consideration
• Accommodation support for applicants as needed