Manager, Customer Success- OmniChannel

📋 Description

• Lead and develop a team of 6–8 CSMs: Hire, onboard, coach, and develop top talent while building a
• Support complex customer relationships: Step into escalated account conversations and provide the
• Coach customer success strategy: Guide your team in helping customers through key phases of the SEO
• Drive team performance and customer outcomes: Set goals, review account books, monitor KPIs, and
• Report on team and function performance: Provide executives with visibility into team success
• Partner cross-functionally: Collaborate with Product, Marketing, Engineering, and other teams to

🎯 Requirements

• Bachelor’s degree required.
• 7-10+ years of client or account management experience: Proven success managing complex customer
• 4+ years of people leadership: Experience managing direct reports, developing talent, driving
• Digital marketing expertise: Strong background in digital marketing, SEO, or analytics, with a
• Executive communication and presence: Ability to build trusted relationships with C-suite
• Strategic and customer-focused mindset: Ability to balance team leadership with hands-on customer

🎁 Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pet insurance to keep your fur family happy and healthy
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• No or low cost therapy and professional coaching sessions through Spring Health