Manager Customer Success (Public Sector)

📋 Description

• Hire, onboard, coach, and nurture a high-performing team (permanent employees and freelancers)
• Foster a performance-driven, high-energy environment aligned with a cohesive 'One Team' culture
• Secure and drive revenue from project renewals and Malt OPEN opportunities
• Monitor team KPIs, track progress toward ambitious targets, and report key metrics to executive
• Tailor team processes and workflows to meet the specific requirements and regulations of public
• Identify operational bottlenecks and user pain points by establishing structured feedback loops and

🎯 Requirements

• 5 to 8 years of professional experience
• Proven track record in people management (managing teams of 3+ people)
• Strong background in the Public Sector (or solid B2B services/consulting experience with public
• Demonstrated experience in an Operations / Customer Success role or a Commercial / Sales team
• Process Optimization & Scale Mindset: Demonstrated ability to spot inefficiencies and drive
• Business Acumen & Pipeline Management: Solid understanding of commercial impacts, renewals

🎁 Benefits

• Onboarding: Spend your first week learning about our culture, products, and services at our office
• Equity: Every Malter is entitled to stock options
• Lunch vouchers: €9/day on your Swile card
• Transportation: 50% reimbursement for any type of transport
• Healthcare insurance
• RTT: 8 to 12 days off per year