Manager, Customer Success, Public Sector

📋 Description

• Lead, coach, and develop the Federal Customer Success team, establishing clear performance
• Develop and execute a federal customer success strategy aligned to customer mission requirements
• Build trusted relationships with federal agency stakeholders, security leaders, program owners, and
• Ensure customer success plans connect Corelight capabilities to measurable operational and mission
• Establish consistent customer engagement practices, including account planning, executive reviews
• Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account

🎯 Requirements

• 7+ years of experience in Customer Success, federal account management, or a related
• 3+ years of people management experience, with demonstrated success coaching and developing
• Active Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S.
• Significant experience supporting US federal civilian, Department of Defense, or intelligence
• Understanding of federal procurement environments, government customer relationships, and the
• Demonstrated ability to build strategic relationships with government stakeholders and navigate

🎁 Benefits

• Equity and additional benefits will also be awarded
• Compensation may include commission-based or discretionary bonus depending on role