Manager, Customer Success - Upmarket

📋 Description

• Lead, coach, and develop a team of approximately 7–8 Customer Success Managers supporting upmarket
• Establish a culture of accountability, customer-centricity, collaboration, continuous improvement
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development
• Set clear expectations and operating rhythms that promote consistent execution, strong customer
• Drive Gross Revenue Retention (GRR), customer adoption, customer satisfaction, renewal performance
• Coach Customer Success Managers on account strategy, executive stakeholder engagement, success

🎯 Requirements

• 5+ years of experience in people leadership, ideally managing customer-facing teams within a SaaS
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting
• Proven success building, developing, and retaining high-performing teams.
• Demonstrated experience leading teams responsible for customer retention, adoption, and measurable
• Strong understanding of SaaS business models and Customer Success metrics, including GRR, churn
• Experience coaching teams on executive engagement, strategic account planning, value realization

🎁 Benefits

• Base salary range of $113,400–$150,100, with actual compensation determined by factors such as
• Additional compensation may include a bonus or commission plan and stock options, subject to
• Health insurance coverage.
• Life and disability insurance.
• 401(k) employer matching program.
• Paid holidays and paid time off (PTO).