Manager, Customer Support Engineering

📋 Description

• Lead and develop a team of Customer Solutions Engineers across APJ.
• Set strategy and implement support processes to improve operations.
• Foster a culture of continuous learning and growth within the team.
• Collaborate with cross-functional teams to boost customer satisfaction.
• Monitor team performance and provide coaching to improve effectiveness.
• Advocate for customers and ensure their feedback informs product.

🎯 Requirements

• Extensive experience in technical support or engineering for SaaS.
• Proven track record leading high-performing technical teams.
• Strong problem-solving with complex technical issues.
• Excellent communication across diverse cultural teams.
• Skilled in project and program management across functions.

🎁 Benefits

• 100% employer-paid medical insurance
• Generous PTO, sick time, parental leave, holidays
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours and team-building activities
• Monthly cell phone stipend