Manager, Digital Customer Success

📋 Description

• Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs.
• Scaled Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build
• Proactive Customer Insight: Enable the team to understand and act early on leading indicators such
• Operational Execution: Bring operational rigor to the team by organizing around key performance
• Customer Engagement: Serve as the senior advocate for strategic and high-impact customers.

🎯 Requirements

• Minimum of 4 years in a customer-facing role, with at least 2 years in a leadership or team lead
• Experience owning the renewal process and accountable for a retention quota.
• Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or
• Experience leveraging data to make decisions about talent, team effectiveness, customer programs
• Background in building scalable programs to positively impact broad cohorts of customers.
• Comfortable leveraging AI to scale the impact of proven processes and tools.

🎁 Benefits

• Restricted Stock Units (RSUs)
• Health insurance
• Vision insurance
• Dental insurance
• Mental health benefits