Manager, ERP Application Support (Distribution)

📋 Description

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of
• Oversee day-to-day support operations, including case assignment, workload balancing, escalation
• Ensure adequate team coverage to meet incoming support demand and service-level commitments
• Conduct regular one-on-one meetings, performance reviews, and career development discussions with
• Identify training and development needs and ensure appropriate coaching, mentoring, and learning
• Foster a positive, collaborative, and customer-focused team culture

🎯 Requirements

• Bachelor's degree in Information Technology, Management Information Systems, Business
• 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business
• 3+ years of people management experience leading technical support, customer success, consulting
• Strong analytical, troubleshooting, and problem-solving skills
• Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced
• Excellent verbal and written communication skills