Manager, Fast Track Operations

📋 Description

• Manage day-to-day Fast Track Operations and maintain SLA performance.
• Lead a distributed onboarding ops team with coaching and feedback.
• Balance customer experience with policy requirements in structured programs.
• Collaborate cross-functionally to improve workflows and tooling.
• Own project delivery and drive continuous improvement initiatives.
• Set clear priorities and align with KPIs and OKRs.

🎯 Requirements

• 2+ years of people leadership experience as a manager, team lead, or equivalent.
• Demonstrated ability to manage employee performance and development through coaching and feedback.
• Experience in structured operational or policy-driven reviews involving risk or decisions.
• Ability to lead teams through prioritization, decision-making, and quality execution in evolving environments.
• Strong project management skills from planning through delivery.
• Experience using operational metrics and process improvement methods to strengthen team performance.

🎁 Benefits

• Competitive pay, generous time off, parental and wellness leave.
• Healthcare, 401(k), paid sick time, paid personal time off, parental leave.
• Eligible for Twilio equity plan and corporate bonus.
• Twilio Magic values and volunteering/donation opportunities.