Manager, Financial & Payment Operations

📋 Description

• Own the operational lifecycle of payment processing across multiple healthcare payment products
• Develop and improve payment operations processes to increase scalability, automation, accuracy
• Establish and manage collections operations, including workflows, customer segmentation, escalation
• Partner with business process outsourcing (BPO) providers responsible for collections execution to
• Manage day-to-day relationships with payment processors, banks, collections providers, and other
• Define service-level agreements, monitor vendor performance, resolve operational issues, and

🎯 Requirements

• 7+ years of experience in payments operations, financial operations, fintech, banking, payments
• Deep knowledge of ACH, card payments, settlements, reconciliation, ledgering, money movement, and
• Demonstrated experience owning and scaling payment operations in high-volume environments
• Strong understanding of payment operations and the ability to translate complex workflows into
• Proven experience partnering across Finance, Product, Engineering, Compliance, Customer Operations
• Experience managing relationships with BPOs, payment processors, sponsor banks, gateways, and other

🎁 Benefits

• Competitive salary based on experience.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company contribution.
• 401(k) or Roth 401(k) with company match.
• 15 days of paid time off (PTO).
• Hybrid work option for candidates based in the Milwaukee area, typically 2–3 days per week in the