Manager, Fraud Operations

📋 Description

• Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
• Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
• Act as the point of contact for high value customer incidents
• Coach and mentor your team on fraud best practices, ensuring quality decisions are made
• Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

🎯 Requirements

• You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
• 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.
• 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.
• Willingness to work a non-traditional schedule; weekends and holidays may be required
• Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders
• Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools

🎁 Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program
• Location-based offerings vary