Manager, Implementation

📋 Description

• Lead, coach, and develop a team of 3–8 implementation professionals through regular one-on-one
• Monitor dashboards, KPIs, customer satisfaction scores, and quality metrics to identify performance
• Improve implementation playbooks, methodologies, tools, and training programs to increase
• Oversee team capacity planning, workload allocation, account assignments, recruitment, and
• Partner with Sales, Customer Success, Support, Professional Services, and Product teams to improve
• Support the Director of Implementation in leading team meetings, communicating strategic

🎯 Requirements

• 6–8+ years of experience in onboarding, implementation, customer success, or project management
• At least 2 years of direct people-management experience, including coaching, performance
• Strong understanding of implementation methodologies, customer onboarding processes, and the
• Proven ability to build, improve, and scale repeatable delivery processes, playbooks, and
• Excellent project and program management skills, with the ability to manage competing priorities
• A data-driven approach to decision-making, with experience using dashboards, CRM systems, and

🎁 Benefits

• Base salary: CAD $92,500 per year, with the final offer determined by qualifications, experience
• Health insurance, including medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement savings plan, as listed in the original posting.
• Paid time off.
• Remote work arrangement for candidates located in Canada.