Manager of Applied AI, Solutions Support Engineering

📋 Description

• Lead, mentor, and develop a team of internal tool developers and automation engineers, managing
• Own the roadmap for internal support tooling and automation, designing platforms and architectures
• Maintain a hands-on engineering role by writing, reviewing, and delivering code in Python
• Champion an AI-first development lifecycle by applying AI models, APIs, prompt engineering, and
• Own the administration, architecture, configuration, and custom development of the Zendesk
• Build and maintain integrations and automated workflows across Salesforce and ServiceNow

🎯 Requirements

• At least 2 years of experience leading or managing a team of internal tool developers, automation
• At least 5 years of hands-on software development experience building internal tools, backend
• Practical experience administering and developing within Zendesk and Salesforce, including Zendesk
• Experience deploying and maintaining cloud-hosted services on Google Cloud Platform or comparable
• Familiarity with containerized services, relational databases such as PostgreSQL, data warehouses
• Hands-on experience applying AI models, APIs, prompt engineering, and AI-assisted coding tools to

🎁 Benefits

• Work location: Remote position within the contiguous United States.
• Technical impact: Opportunity to lead AI-powered automation and internal engineering platforms that
• Leadership and development: Scope to mentor engineers, shape technical strategy, and combine
• Modern technology environment: Opportunity to work with AI models and coding assistants, cloud
• Salary and additional benefits: The job description does not specify a salary range, healthcare