Manager of Implementation (Software)

📋 Description

• Lead, coach and develop the onboarding team to drive high performance and KPI outcomes.
• Manage capacity, priorities and onboarding delivery across Xplor Education software products.
• Improve onboarding, migration and offboarding to boost quality and adoption.
• Partner with Sales, Product, Customer Success and Billing to resolve issues and improve handoffs.
• Coordinate stakeholders and manage risks to support complex customer onboarding projects.
• Use data, feedback and team insights to monitor performance and drive continuous improvement.

🎯 Requirements

• Minimum 5 years experience leading customer-facing teams with strong performance, engagement and
• Strong experience in customer onboarding, implementation or service delivery, ideally
• Proven ability to manage team priorities and day-to-day operations in a fast-paced customer
• Data-driven mindset for identifying trends, solving problems and improving onboarding quality.
• Strong stakeholder management and communication skills to align priorities and support change.

🎁 Benefits

• Hybrid and flexible working model, with 2-3 days in office in Melbourne
• 9 Month Fixed Term Contract
• Supportive values and opportunities for growth
• Darwin to professional development and mental health support