Manager, Onboarding

📋 Description

• Lead, coach, and develop a team of onboarding professionals, providing clear expectations, regular
• Oversee the team’s portfolio to promote timely implementation of Bloomerang products, strong
• Establish, drive, and report on key onboarding metrics while monitoring team capacity, workload
• Conduct call and experience reviews, providing actionable coaching to strengthen customer
• Identify customer and project risks early, guide the team toward appropriate solutions, and support
• Partner with Conversion Project Managers, Customer Success, Support, Education, Product

🎯 Requirements

• 2–3 years of experience leading a customer-facing onboarding, implementation, or professional
• 1–2 years of experience in a customer-facing SaaS onboarding, implementation, or project management
• Demonstrated ability to coach, develop, and inspire team members while maintaining accountability
• Strong operational and project-management skills, including the ability to prioritize competing
• Excellent written and verbal communication skills, with the ability to collaborate effectively with
• Strong technical aptitude and the ability to learn new software products, workflows, and concepts

🎁 Benefits

• Health insurance
• Dental insurance
• Vision insurance
• HealthiestYou (24/7 access to doctors)
• 20 PTO days
• 3 flex days