Manager, Payment Operations

📋 Description

• Own shift design, rostering, coverage planning, and operational handoffs across a 24x7 environment
• Manage live operational queues, ensuring partner queries and detected payment exceptions are
• Own the operational escalation framework, personally handling the most complex cases and
• Build and manage analyst onboarding, continuous training, certification, and competency-development
• Develop analysts from initial onboarding through independent ownership of the full range of
• Establish and operate a quality-control program covering case sampling, investigation reviews

🎯 Requirements

• 8+ years of experience in payment operations, payment investigations, settlement operations, or a
• At least 2 years of direct people-management experience leading payment or operations analysts as a
• Demonstrated accountability for team performance and operational output, with a willingness to
• Hands-on experience managing at least one full shift roster within a 24x7 or extended-coverage
• Proven experience designing and delivering analyst onboarding, training, ramp-up, certification
• Demonstrated experience creating and maintaining SOPs, runbooks, operational documentation, and

🎁 Benefits

• Competitive salary and comprehensive total compensation package.
• Remote-first working environment within India.
• Opportunity to lead a critical 24x7 payment operations function supporting global financial
• Significant ownership over operational processes, team development, quality, and performance
• Exposure to cross-border payments, digital assets, stablecoin-related infrastructure, and emerging
• Opportunities to work cross-functionally with Product, Engineering, and senior operational