Manager, Product Support

📋 Description

• Lead and develop a high-performing team
• Own the strategy, standards, and results of Product Support
• Scale through process, tooling, and AI
• Incident management and communications
• Be the voice of the customer
• Risk, compliance, and controls

🎯 Requirements

• You've led support teams. 7+ years of experience in technical support, digital customer service, or
• You develop leaders. You hire well, coach well, and move people along when it's time.
• You think in systems. You design operating models, not just queues.
• You're data-driven. You use metrics to set targets, prioritize work, forecast capacity, and tell a
• You're AI-first. You have an opinion on where automation and AI help support and where they don't
• You communicate with clarity and empathy.

🎁 Benefits

• Work at one of Canada's fastest-growing fintech companies
• Make a real impact in a high-autonomy, high-growth role
• Collaborate with an ambitious and supportive team
• Competitive compensation, equity options, and benefits
• Hybrid work model — based in Toronto with in-office days
• Catered team lunches every Tuesday, Wednesday and Thursday