Manager, Publisher Success

📋 Description

• Lead, coach, and mentor direct reports within the EMEA Publisher Success team to boost performance
• Serve as the senior point of contact for high-value publisher partners, driving strategic
• Monitor partner health, track performance metrics, and optimize inventory allocation to identify
• Establish streamlined processes, training materials, and Zendesk SLAs to elevate service quality
• Proactively track network-level trends and lead technical/operational troubleshooting alongside
• Collaborate closely with Publisher Development, Revenue, Product, and Solutions Engineering to

🎯 Requirements

• Proven capability to lead, coach, and mentor an account management team by setting clear
• Strong verbal and written communication skills with a track record of running effective
• Analytical approach to problem-solving, with the ability to break down complex issues and translate
• Proficiency in media math, Excel, and reporting tools to analyze yield, track publisher health, and
• A solutions-oriented mindset for troubleshooting technical integration issues directly alongside
• Technical familiarity with workflow platforms including JIRA, Zendesk, and Google Suite, plus

🎁 Benefits

• Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional