Manager, Quality, AirCover

📋 Description

• Own and execute the quality strategy for AirCover, aligned to the evolving needs of the business.
• Serve as the single accountable Quality leader for AirCover.
• Establish and optimize operating models and frameworks that are COPC-aligned.
• Represent quality in WBRs, MBRs, QBRs, and executive reviews; deliver a proactive narrative that
• Oversee QA evaluation execution across AirCover, internally and at BPO partner sites globally
• Lead root cause analysis on systemic failures, translating QA findings into product, process, and

🎯 Requirements

• 10+ years in Customer Support, Quality Assurance, or Operations, with demonstrated experience
• 5+ years managing quality teams, including direct management of Quality Analysts or Quality Leads
• Bachelor's Degree, preferably in related field required; MBA or Masters preferred.
• Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to
• Experience with QA tooling platforms, including hands-on ownership of form design, calibration
• Proven ability to build trusted relationships with operational stakeholders.

🎁 Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits