Manager, Quality Assurance

📋 Description

• Develop and maintain quality evaluation standards aligned with CX goals
• Ensure consistent, transparent quality frameworks across teams
• Partner with leadership to evolve quality standards
• Oversee governance of AI-assisted quality monitoring
• Establish auditing for AI evaluations accuracy and alignment
• Collaborate with stakeholders to improve quality measurement

🎯 Requirements

• 5+ years in Quality Assurance, CX, or CS operations
• 2–3 years leading teams in quality, performance, or ops
• Strong analytical skills with performance/quality data
• Experience developing/managing quality frameworks and calibration
• Experience with quality monitoring platforms/tools
• Strong communication and stakeholder management

🎁 Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats
• Interaction with leaders in the startup community
• Opportunities to learn and grow at Justworks