Manager, Senior Support Engineering

📋 Description

• Build and lead a team of Senior Support Engineers (software eng, SRE, systems architecture) to
• Own incident management processes—tooling, automation, training, scalability, and resilience.
• Lead workload monitoring and 24x7 alerting programs for enterprise customers.
• Design and implement automation and internal tools with an AI-first mindset to scale operations.
• Collaborate with Engineering, Product, and GTM to resolve high-impact issues and improve product
• Shape global support operations, including hiring plans and shift coverage as the team expands.

🎯 Requirements

• 10+ years in technical support engineering, software eng, SRE, or related field; hands-on
• 5+ years leading engineers or multi-person technical projects with ownership over delivery.
• Deep technical experience in application development or infrastructure; strong operational
• Cross-functional partner capable of influencing engineering and product roadmaps from a support
• Automation-first mindset with proven tooling or process improvements to scale support via AI and
• Comfort in ambiguous environments and ability to balance strategy with technical detail.

🎁 Benefits

• Hybrid work model: 3 office days per week.
• Relocation assistance for new employees.